Refund Policy

Last Updated: March 02, 2026

At Cataxo, we want to ensure that you are 100% happy with your purchase. Since we sell non-tangible, irrevocable digital goods (WordPress Themes, Plugins, and Tools), we generally do not issue refunds once the order is accomplished and the product is sent.

However, we understand that technical issues may arise. Therefore, we offer a 14-Day Money-Back Guarantee under specific conditions outlined below.

1. Eligibility for a Refund

We will happily grant a full refund within 14 days of your original purchase if:

  • Technical Failure: The product is experiencing a technical issue or bug that prevents it from functioning as described.
  • Support Failure: You have contacted our support team regarding the issue, and we were unable to resolve it within a reasonable timeframe.
  • Misrepresentation: The product materially differs from the description or demo provided on our website.

2. When We Do NOT Grant Refunds

We do not grant refunds for the following reasons:

  • “Changed My Mind”: You decided you no longer want the product after downloading it.
  • Skill Gap: You do not have the sufficient technical knowledge (WordPress basics) to use the item.
  • Compatibility Issues: Issues caused by third-party plugins, themes, or hosting environments that are not standard.
  • Missing Feature: You bought the item assuming it had a feature that was not listed in the product description. (Please check the demo and features list before buying).
  • No Contact: You did not contact our support team to try and resolve the issue before requesting a refund.
  • Renewals: Automatic subscription renewals are non-refundable. You may cancel your subscription at any time before the renewal date to avoid future charges.

3. How to Request a Refund

To request a refund, please contact us at support@cataxo.com with the following details:

  1. Your Order ID / License Key.
  2. A detailed description of the issue.
  3. Screenshots or details of the error (if applicable).

Once we receive your request, we will review it and attempt to resolve the issue. If we cannot fix the problem, we will process your refund within 5-7 business days.

4. Acceptance of This Policy

By placing an order on our site, you verify that you have read this policy and agree to be bound by it. If you do not agree with these terms, please do not purchase any products from our site.